• Maintains software and hardware in a manner which results in a minimum of down time and optimum use of system capabilities.
• Troubleshoots hardware and software problems and if necessary calls in vendor.
• Reviews updated versions of existing operating system software/applications software.
• Maintains security through assignment of user IDs and passwords.
• Performs evaluations of system utilization including monitoring of response times to service calls for PCS, typewriters by using service logs.
• Coordinates the installation of new and upgraded software and hardware.
• Coordinates the installation of data cabling.
• Maintains accurate copies of LAN and telecommunications configurations.
• Maintains an accurate and current database and/or log of computer facility, peripheral layout, and cabling schemes for the network and PBX.
• Maintains data room facilities.

• Training/orientation of new users on software and hardware for the network and PBX and respond to their technical and/or software questions in a timely fashion. Works directly with users to understand application needs.
• Reviews/evaluates potential applications to firm and makes recommendations for purchase.  Works directly with vendors to solve application and/or network software problems.
• Prepare training materials and help sheets for end users.
• Coordinate procedures for incoming and outgoing partners regarding the import/export of client electronic data and client releases.
• Work on special projects as needed (WordPerfect, Microsoft Word, scan jobs,  Power Point, Excel, QuattroPro, Concordance, imaging, etc.)
• Maintain Equitrac cost accounting system, adding/deleting users and file numbers, preparing weekly and monthly reports as required.
• Manage off-site storage for backup tapes with MPLS and Iron Mountain.
• Make changes on telephone switch, rerouting ports as personnel change offices.

• Works within established budget to recommend and purchase software and hardware maintenance support.
• May assist in preparing competitive pricing analysis for software, hardware and computer papers and supplies.
• Coordinate telecommunications connections with clients and other corporations.
• Performs other duties as required or assigned.

WORD PROCESSING SKILLS AND KNOWLEDGE:

• Minimum typing speed of 75 wpm.  Excellent grammar, punctuation, formatting and spelling skills.  Ability to work both independently and in a team environment. 
• Excellent attention to details.  Ability to work under pressure in a deadline-intensive environment. 
• Knowledge of  advanced WordPerfect 2002 and MS Word 2002 for Windows including mail merge, columns, tables, TAO/TOC (CompareRite), macros and scanning.