$25 - $30

HOURS: Tuesday, Wednesday, Thursday 9am-9pm TRAINING HOURS: Tuesday, Wednesday, Thursday 9am-5pm - Responsibilities include support and operation of the Firm's IS Help Desk functions - Providing technical support and guidance to users of the Firm's computer, network and telephone systems - Generating incident and service request tickets - Dispatching appropriate IS personnel as needed - Following up to ensure the prompt resolution of problems - Providing phone support to all Firm personnel by responding to inquiries, troubleshooting and resolving problems for all Firm-supported software and hardware - Continually maintaining and expanding strong working knowledge of current and future Firm-supported technologies to provide technically accurate solutions to clients - Evaluating and reporting trends in system errors and software/hardware malfunctions - Assist in the creation of and maintenance of FirmÌs IS knowledgebase - Accurately execute operational policies, procedures, and practices in order to deliver measurable, repeatable and consistently excellent technical support services - Assist in the maintenance of the Help Desk ITSM system - Engage in knowledge transfer with Tier 1 Help Desk Analysts - Assumes additional responsibilities as requested. Required Attributes: - Strong customer service mindset. - Must possess a positive "Can-Do" attitude. - Highly developed oral and written communication skills. - Good analytical skills, sound judgment. - Willingness to learn and to teach. - Ability to work flexible schedules. - Ability to work effectively with end users, peers and management. - Good organizational and time management skills. - Strong self-sufficient style of work practice. - Ability to negotiate service level priorities on behalf of customer with IS peer groups.

Consultant

New York

NY